The allocated driver will be waiting for you at the arrivals hall of the airport you will be landing on, with your name displayed on a board. You will be provided with the driver details prior to the journey commencing, and will know the driver’s name, phone number and all car registration details to ensure you are able to spot each other with ease. If for any reason you are unable to locate your driver, it is best to contact the driver first as he will be able to assist you best. If you are unable to locate your driver, you can call us on 02087553355 Depending on the airport you will be landing on, the main reference point at the arrivals hall is…

London Heathrow Airport Terminal 2. Near WH Smith shop in arrivals hall.

London Heathrow Airport Terminal 3. Near WH Smith / Boots shop in arrivals hall

London Heathrow Airport Terminal 4. Near Costa Coffee shop in arrivals hall.

London Heathrow Airport Terminal 5. For domestic flights near M&S shop / all International flights near Costa Coffee shop in arrivals Hall.

No, we will track your plane's progress when it is in the air.

You can cancel, edit or postpone your booking through your booking dashboard if you have registered an account with us. If you do not have an account with us, you will have to call us. Some of the options are only allowed before deadline. Once the deadline has passed, you may not be able to use some options. You will find this deadline in your booking confirmation email.

If the booking is cancelled before the deadline, you will get the full refund. Cancellation after deadline is not eligible for refund. You can find this deadline in your booking confirmation email.

Airport Pick up: You get 20 minutes of free waiting. Waiting and parking charges apply if you are not available for pickup after the free waiting time ends. Non-Airport Pick up: You get 10 minutes of free waiting. Waiting and parking charges apply if you are not available for pickup after the free waiting time ends. Waiting charges are £5 per 15 minutes for Saloon, Estate & MPV. £7.50 per 15 minutes Executive and Minibus. Parking charges depend on the pickup location.

Depending on the number of passengers and luggage, we recommend different size vehicles which we believe will best suite your needs and don’t jeopardise your comfort either. Of course, if you have more unusual types of luggage, things can get tricky… Reason why we have listed below some of the more frequent items our clients have asked us to carry for them. Saloon Car: These can accommodate up to 3 passengers plus 3 medium suitcases (20kg max) or 3 passengers 2 large suitcases (20kg max) or 4 passengers plus hand luggage. Any more luggage than this will require a larger vehicle. Executive Car: These can accommodate up to 3 passengers plus 3 medium suitcases (20kg max) 3 passengers 2 large suitcases (20kg max) or 4 passengers plus hand luggage. Any more luggage than this will require a larger vehicle. Estate Car: These can accommodate up to 4 passengers plus 4 suitcases (20kg max). Any more luggage than this will require a larger vehicle. People Carrier: These can accommodate up to 5 passengers plus 3 suitcases (20kg max) or 6 passengers plus hand luggage. Any more luggage than this will require a larger vehicle. 8 Seater MiniBus: These can accommodate up to 8 passengers plus 8 suitcases (20kg max). Any more luggage than this will require a larger vehicle.

The minimum notice required to make booking is 3 hours, however we always recommend you book at least 24 hours prior to your required pick-up.

Transport for London enforces that all licensed London minicabs offer their services to guide dog users without extra charging them. If a company or a driver has refused to undertake a journey or has charged you extra because of a guide dog, you can report them directly to the Transport for London Private Hire (minicab) division. This applies to accredited assistance dog users only. Pets are allowed within certain vehicles only, with additional charges, so it would be ideal to pre-book such a requirement. Pet must travel within a safe cage or secure safety lease/harness while in transit (this is a law requirement).

Please note child seats are not a requirement in Taxi & Private Hire Vehicles, and for this reason we do not enforce or provide these while undertaking a journey with us; you can bring your own seat, but this cannot be stored with the driver.

Its is always advised to leave extra time for immigration and customs. We provide 20 minutes of free waiting time to cover any unexpected delays. After 20 minutes of free waiting time ends, waiting and additional parking charges apply.

In case you think you have forgotten something in one of our driver’s vehicles, please contact us as soon as you can. Although we instruct our drivers to check the vehicle after each and every journey, misplaced items can be overlooked and can go missing once other passengers board the vehicle. If you need any assistance with a lost item, you can call us at 02087553355 Please note we will require your booking ID and your name in order to complete a lost & found form. Should we spot or find any misplaced items, we will contact you and arrange for a courier service to return the items to you. Please note all courier service charges will be payable prior to the package being sent.

The most common reason could be the email address provided to be wrong. You should also check if the email landed in your spam / junk emals. In any case, please contact and we will send you the booking confirmation again.