Airport transfer questions, answered clearly.

Once your booking is completed, we send a confirmation containing the important details for your journey.

Please check the pickup date and time, pickup and destination addresses, passenger details and any flight information you supplied.

If you have created an account with Heathrow Airport Transfers, eligible bookings can also be viewed and managed from your account.

You can pre-book private transfers to or from:

• Heathrow Airport (LHR)
• Gatwick Airport (LGW)
• Luton Airport (LTN)
• Stansted Airport (STN)
• London City Airport (LCY)
• Southend Airport (SEN)

Heathrow is one of our main areas of focus, but the booking system supports journeys involving all six airports.

For an airport pickup, your driver will meet you at the designated arrivals meeting point for the airport and terminal shown on your booking.

Before the journey, you will receive useful driver information such as the driver's name, contact details and vehicle registration where applicable.

If you cannot locate the driver, contact the driver first because they will normally be able to guide you to the correct meeting point. If you still need assistance, contact us on our support team.

Usually not. When valid flight details have been supplied for an airport pickup, we monitor the flight so that normal airline delays can be taken into account.

Please contact us if the flight number changes, your flight is cancelled or diverted, or there is another significant change to your travel plans.

Allow enough time to clear passport control, collect any checked luggage and make your way to the arrivals meeting point.

There is no single ideal allowance for every passenger. Immigration queues, terminal layout, baggage delivery and the amount of luggage you have can all affect how long it takes to reach arrivals.

Choose a realistic pickup time when booking rather than assuming you will be ready immediately after the aircraft lands.

Airport pickups: 30 minutes of free waiting time are included.

Non-airport pickups: 10 minutes of free waiting time are included.

Additional parking charges may also apply where extra parking costs are incurred after the included allowance.

Choose your vehicle using both the number of passengers and the amount of luggage you will be carrying. Our current vehicle capacities are:

If you are travelling with unusually large luggage, sports equipment, several pushchairs or other bulky items, contact us before booking if you are unsure which vehicle to select.

We recommend booking as early as possible, preferably at least 24 to 48 hours before your journey.

Availability can vary depending on the date, time and vehicle requirements. When you request a quote, the booking system will show the vehicle options currently available for your selected journey.

Yes, provided the requested action is still permitted under the booking conditions and has not passed the applicable deadline.

If you have an account, available options can be accessed from your booking area. If you do not have an account, contact our team for assistance.

Your confirmation contains the relevant booking information and deadlines. Once a deadline has passed, certain changes or cancellation options may no longer be available.

If you cancel your booking before the applicable cancellation deadline, you will receive a 100% refund of the booking amount paid.

If you cancel after the cancellation deadline, no refund is available.

Your applicable cancellation deadline is shown in your booking confirmation.

Child-seat options can be added to eligible bookings where available. The current charge is £10 per child seat, per journey leg.

You may also bring your own suitable child seat if you prefer.

If you have a specific seat requirement, include the correct child information when booking so the requirement is recorded with the journey.

Accredited assistance dogs are carried in accordance with private hire licensing requirements and without an additional assistance-dog charge.

Other pets should be declared before the journey. Depending on the animal and vehicle, prior approval and an additional charge may be required.

Pets should travel safely in a suitable carrier or with an appropriate restraint.

First check that you are at the correct pickup or arrivals meeting point.

Use the driver contact details supplied for the journey and speak to the driver directly. In most cases this is the quickest way to locate each other.

If you still cannot find the driver, contact us on our support team.

Contact us as soon as possible and provide your booking reference and passenger name so that we can identify the journey.

We can contact the driver and ask them to check the vehicle. Although drivers are encouraged to check after journeys, passengers should also make sure they have collected their belongings before leaving.

If an item is recovered, we can discuss collection or return arrangements. Any courier or delivery cost must be paid by the customer.

First check your spam or junk folder.

A confirmation may also fail to reach you if the email address entered during booking contains an error.

If you still cannot find it, contact us and provide enough booking information for us to locate the journey and resend the confirmation where appropriate.

Card and cash payment options are supported where they are displayed during the booking process.

The available payment option for your journey will be shown before you complete the booking.